Frequently Asked Questions
1.Installing the Box
Installation is simple and quick. Follow these steps:
- Plug the box into one of your car’s ports using the provided USB or USB-C cable.
- Access your vehicle’s CarPlay screen.
- The box will automatically connect and display the available options.
- You can now freely navigate CarPlay and access your favorite apps like YouTube, Netflix, and more.
For more details, you can view our installation video available on the product page.
2.Vehicle Compatibility
Our box is compatible with most vehicles equipped with an original Apple CarPlay system. If your car has wired CarPlay, the box will work seamlessly. To be sure, we recommend checking your vehicle’s compatibility on our dedicated page or contacting our customer service with your car’s details.
3.Impact on the Vehicle's Internal System
No, our box is designed to work harmoniously with your vehicle’s existing CarPlay system. There are no permanent modifications or interference with the car’s internal system. The box simply acts as a bridge between your vehicle and your favorite multimedia apps.
4. Logistics and Delivery
If you receive a damaged product, please contact us immediately with photos of the packaging and the damaged product. We will guide you through the return and replacement process. Your satisfaction is our priority.
Delivery times vary between 5 to 10 business days, depending on the carrier and your location. Once your order is shipped, you will receive an email with tracking information to monitor your delivery in real-time.
If you haven’t received your order within the indicated timeframe, please contact us immediately. We will check your order status and work with the carrier to resolve the issue as quickly as possible.